On-Call Support
SRE On-Call Support
Get your production incidents resolved fast by our on-call SRE experts team
- 4.9/5 on Clutch
- Top 0.7% of SRE engineers
- Billed by the hour, no lock-in
The calm after the pager stops.
Your SRE, in steady hands.
Trusted by teams shipping production infrastructure
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The hard part
Senior SRE help is hard to get for the hours you actually need
Hiring a strong SRE engineer is slow, risky, and expensive, and most teams do not need one full time. Here is what that trade-off usually costs.
Months of searching for someone who genuinely knows SRE, not a generalist who lists it.
A full-time salary for work that is honestly part-time most of the year.
Advice with no hands from agencies that write decks but never touch your systems.
Debt that compounds while SRE work sits half-finished between sprints.
A stalled roadmap every time SRE lands on a desk that was not built for it.
From first message to shipped SRE work
Starting is light and reversible. You see the plan and meet your engineer before a single hour is billed. Here is the whole path.
- 1
Tell us what you need
A short call to understand your current SRE setup, the constraints, and the result you are after.
- 2
We shape the plan
You get a written SRE work plan: the approach, the trade-offs, and the first steps, shaped around your input.
- 3
Meet your engineer
We match you with the senior engineer best suited to your SRE work. No hour is billed before this.
- 4
We do the work
Your engineer joins the team, ships the hands-on SRE work, and keeps consulting you at every step.
Runs throughout, start to finish
- Shared Slack channelWhere we update and discuss the work, day to day.
- Weekly syncsA standing cadence to review progress, blockers, and next steps, with a written summary.
- Pay as you goUse as many hours as you need. No retainer, no lock-in.
- Free architect inputAn architect from our team joins the discussions to enrich the plan, at no charge.
A conversation first. You decide whether to go further.
What SRE actually covers
SRE turns “is it up?” into numbers: objectives, alerts, and a feedback loop that keeps production calm.
Get immediate hands-on assistance resolving and analyzing production incidents from a SRE expert
The reliability loop
- Set SLOs
Define what reliable means for each service.
- Instrument
Metrics, logs, and traces from every component.
- Alert
Page on symptoms users feel, not on noise.
- Respond
On-call with runbooks and clear ownership.
- Learn
Blameless reviews feed fixes back into the system.
Tools our SRE engineers reach for
Everything in our SRE service
Consulting and hands-on work from the same senior engineer, billed by the hour.
A senior SRE expert advising you
We hire 7 engineers out of every 1,000 we vet, so you get the top 0.7% of SRE experts.
A plan that fits your company
A flexible process turns your goals into a custom SRE work plan built around your requirements.
You pay only for the hours worked
Use as many hours as you like, zero, a hundred, or a thousand. It is completely flexible.
The same expert does the hands-on work
Our service goes past advice: the person consulting you joins your team and does the hands-on work.
Perspective from many SRE setups
Our experts have worked with many companies and seen plenty of SRE setups, so they bring real perspective on yours.
An architect's input on the big decisions
On top of your SRE expert, an architect from our team joins the discussions to enrich the plan.
Choose how we work together
The same senior SRE engineers, on the commitment that fits. Switch, pause, or resize as your needs change.
- ExploreConsultingAdvisory
Opinions, reviews, and spike capacity.
- ExploreOutsourcingDelivery
Roadmaps with a clear exit.
- ExploreStaff AugmentationRetainer
Ongoing capacity in your channels.
- ExploreComplianceCompliance
Evidence trails alongside engineering.
- ExploreSolutionsProject
Plan first, build to a milestone.
- ExploreSupportCare
Hygiene, releases, and team enablement.
- DetailsOn-Call SupportOn-callYou are here
Incidents, rotations, wake windows.
- Production wakes someone who knows the stack
- You need SLA math that finance can sign
- You want coverage without hiring a bench
Teams that stopped firefighting
The same senior engineers, on real production work. A recent study, and what clients say once the dust settles.
Import multiple high-scale Kubernetes Clusters into Pulumi
How we organized infrastructure management of a high-scale system in the cloud by utilizing Pulumi and standardizing environment creation
- Pulumi
- Kubernetes
- TypeScript
Thanks to MeteorOps, infrastructure changes have been completed without any errors. They provide excellent ideas, manage tasks efficiently, and deliver on time. They communicate through virtual meetings, email, and a messaging app. Overall, their experience in Kubernetes and AWS is impressive.
Mike OssarehVP of Software, ErisyonGood consultants execute on task and deliver as planned. Better consultants overdeliver on their tasks. Great consultants become full technology partners and provide expertise beyond their scope. I am happy to call MeteorOps my technology partners as they overdelivered, provide high-level expertise and I recommend their services as a very happy customer.
Gil ZellnerInfrastructure Lead, HourOne AI
Where to go next
Other ways to engage SRE
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